Shipping Details
All of our products are made for each purchase, These take us some days for be printed, sew up, packed it. For that here give you the time that take us:
- Peach skin and Velvet covers , hugging inner pillow: Made in Perú, 5-10 business days.
- 2way tricot covers and Fluffy inner pillows: Made in China, 10-15 business days.
- Plushies, stickers, straps, playmats, mousepads and set bedroom: Fabric from Perú, 5-10 business days.
- Square pillows, plushies, Mugs, posters and playmats: Not available.
If we get any dificult or problem with your purchase, we will mail you for update your product time.
SHIPPING METHODS:
After the production, you will get notified when your order be sent to the postal service with your tracking number.
FROM CHINA
2way tricot covers and Fluffy inner pillows:
- Standard Shipping (USPS): 10- 20 businnes days. Only USA available and for cover pillows orders.
- Standard Shipping (E-packet): 20-30 business days, Worldwide addresses.
- Expedited shipping: 5-15 business days. It can be DHL (cover pillows), EMS (lInner pillows) or ETK if your country dont have available the before ones.
- SAL: 30-60 business days (Inner pillows).
FROM PERÚ
Peach skin and velvet covers, hugging inner pillow, keychains and everything else:
- Standard Shipping (1° class international Shipping): 15-25 business days.
The package can have a weight up 2Kg (4.4lb)
- Expedited shipping (E.M.S.): 10-15 business days
- FEDEX: 1-5 business days
All the ordes have TRACKING NUMBER for you can trace your package.
We recommend expedited shipping / FEDEX since the saturation of the postal service with e-packet may cause your products to take much longer than expected.
The customer must to make the payment of importation Fees aplicable to their own country laws.
If the postal service will not find the user, the item will arrive to the postal service place near to your home for pick out. That pickout only be available some days before be returned to the original warehouse.
The DHL/FEDEX service shipping dont return the product again to the warehouse, if the product can´t find the address, after some tries of shipping, the order goes to be destroyed by that service.
The packages are certified, Only the final user can receive the item.
Merchant Return Policy
Returns of a product:
Our policy lasts 15 days. If 15 days have gone by since the arrival of your purchase, unfortunately we can’t offer you a exchange or refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 45 days after delivery
Additional non-returnable items:
* Custom commission or personalized orders
* Downloadable software products
Refunds (if applicable):
We can made a complete refund for items with 48 hours that you made the order, after that we gonna proceed to the production and ship the package.
If you still didn't get your package by 60 days after the notification shipping, we will check if this was lost by the courier. After that if this was lost, we can offer the full refund. For SAL shipping its until 120 days after notification shipping.
You have 48 hours for send us a mail for edit your address if this was misspelled, but If your got your shippping notification and was shipped to a wrong addres. We can't offer you any type of refund.
Additional non-refundable items:
* Custom commission or personalized orders
* Downloadable software products
The return or refund are avaliable within 5 laboral days after the item is received if you keep the items in original state.
- Please contact us ASAP by Email.
- Adjunt your product photos.
- Ship back the item to us.
- We refund or echange for you by the standard method payment.
Note: If you made a purchase with a wrong info, you have 48 hours for you can send us the real info by E-mail and we can update the address shipping before your product be sent to the postal office.
OPTIONS FOR TAKE AFTER THE RECEIVED PRODUCT:
* The partial refund is only refund for the cost product, not the fee shipping.
* Product unclaimed. This happens when the authorized user is not present, so the product is returned to the postal service near your home with a note. The unclaimed package, after a certain time, is returned to the country of origin.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mitgard.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mitgard.com
