If you have not yet received a confirmation email that your order has been sent to the postal service, it is because its production process has not finished yet. If you got your track number, can be found on our website. Log to your account and click the "My Account" link in the top right corner. Click on "Track Orders" to find the order you need to track. Click the "View Details" link for that order to see your tracking information under the shipping address. If your tracking number dont work with our page account, you can track you package here: https://www.17track.net/ The shipping usually take 15-20 laboral days for be to your home (with the standard shipping), but can add until 2 week more for holidays days (e.g. christmas holidays). Another type of delay can happen if your product is subject to a tax in your country's postal service, so always keep in mind to track your product with the tracking number that has been provided when it has been made the shipment. The following reason why your product does not arrive, is that your shipping address is badly detailed or with a wrong number, so you should be careful about it with the data provided. If this happens, we will proceed to return according to our return policies.