MATCH YOUR DAKIMAKURA Body pillow case

This is a service in which you can match any design of our store with the character you love the most. Here are the instructions for you to order it:

• You must verify the SKU of the designs you wish to acquire.
• Once the two characters to be desired have been pointed out, you must bear in mind that there is a side A (left) and a side B (right) that you must choose.
• Back to this product, you select the size you want for your dakimakura and add it to the cart. proceed to select the button "see the shopping cart".
• In the note of: "Special Instructions For Seller" you must write down the 2 SKU of the product and the side A or B that you want to acquire for each one, so we can know what specific product you need.
• Keep in mind that the production of the product takes 10-15 working days before it is sent to the postal service.

 

INFORMATION PRODUCT: 

• Only the covercase is sent without the filling.
• Sizes avaliable: 19.6" X 59" (50cmx150cm), 19.6" X 63" (50cmx160cm), 23.6" X 70.8" (60cmx180cm).
• Material avaliable: 2way-tricot.
• The two sides of the dakimakura is printed.
• It has a zipper at the bottom of the pillow. 

 You can get your inner pillow here:

 SHIPPING: 

• International Shipping avaliable.
• The case pillow take us 10-15 laboral days for be produced before be shipped to your home.
• Once the product is produced, the shipment is made with a notification to available mail / telephone of the customer.
• Shipping time may take time depending on the shipping option you choose. More details on shipping here.

If you want a custom dakimakura, you can get it here:

 

FABRICS RELATE

  

EXTRA PARTS FOR THE PILLOWS

 

Note: If you choose the western union payment, you have until 48hrs for you can make the manually payment, or the purchase will be cancelled.

 

OPTIONS FOR A ECHANGE OR REFUND:

The returnt or refund are avaliable within 5 laboral days after the item is received if you keep the items in original state.

• Please contact us ASAP by Email.
• Adjunt your product photos.
• Ship back the item to us.
• We refund or echange for you.

Note: If you made a purchase with a wrong info, you have 48 hours for you can send us the real info by E-mail and we can update the address shipping before your product be sent to the postal office.

* The partial refund is only refund for the cost product, not the fee shipping.

* Product unclaimed. This happens when the authorized user is not present, so the product is returned to the postal service near your home with a note. The unclaimed package, after a certain time, is returned to the country of origin. 

 

Tutorial to assemble your dakimakura here:

Covid-19 shipping terms update:

 

TIME PRODUCCION:

All of our products are made for each purchase, These take us some days for be printed, sew up, packed it. For that here give you the time that take us:

- Dakimakuras and inner pillows production: 5-15 business days after your payment.

- Square pillows, plushies, Mugs, straps, posters and playmats: Not avaliable

If we get any dificult or problem with your purchase, we will mail you for update your product time.

 

SHIPPING METHODS:

After the production, you will get notified when your order be sent to the postal service with your tracking number.

- USPS: 10- 20 businnes days. Only USA available and for cover pillows orders.

- E-packet: 20-30 business days, Worldwide addresses.

- Expedited shipping: 5-15 business days. It can be DHL (cover pillows), EMS (lInner pillows) or ETK if your country dont have available the before ones.

- SAL: 30-60 business days (Inner pillows). 

 

All the ordes have TRACKING NUMBER for you can trace your package.

We recommend expedited shipping since the saturation of the postal service with e-packet may cause your products to take much longer than expected.

If the postal service will not find the user, the item will arrive to the postal service place near to your home for few days until be returned to the warehouse again..

 

HOLIDAYS:

For November-December month purchases, shipments may take many more days due to the saturation of the postal service. So take your precautions about taking more days in advance to purchase a product and arrive near to your wish day.

Tracking for your specific shipment can be found on our website. You can into your account and click the "My Account" link in the top right corner. Click on "Track Orders" to find the order you need to track. Click the "View Details" link for that order to see your tracking information under the shipping address.

If your tracking number dont work with your page account, you can track you package here: 

https://track-chinapost.com/

https://tools.usps.com/go/TrackConfirmAction_input

 

Business days include Monday-Friday, and exclude some holidays for USA and PERU such as Christmas Day, New Year’s Day, President’s Day, Memorial Day, Independence Day, Saint week, and Labor Day. 

 

We currently deliver to Worlwide addresses, and cannot ship to APO/FPO/DPO addresses for expedited shipping. If you have any further questions regarding your shipment you can contact us.

OPTIONS FOR A ECHANGE OR REFUND:

The returnt or refund are avaliable within 5 laboral days after the item is received if you keep the items in original state.

• Please contact us ASAP by Email.
• Adjunt your product photos.
• Ship back the item to us.
• We refund or echange for you.

Note: If you made a purchase with a wrong info  and not was shipped, you have 24 hours for you can send us the real info by E-mail and we can update the address shipping before your product be sent to the postal office.

* The partial refund is only refund for the cost product, not the fee shipping.

* Product unclaimed. This happens when the authorized user is not present, so the product is returned to the postal service near your home with a note. The unclaimed package, after a certain time, is returned to the country of origin. 

Mitgard Store will reply all your questions within 24 hours,

If you have any question about a purchased order, please specify your name and order number which can be found in the order confirmation email. If you have any questions, feel free to contact us.

We are open: Monday - Sunday. 24/7 We reply back to you very soon possible!

Email: support@mitgard.com