Update March: Status about orders | COVID-19

Update July 2

This is a short update. For now the production duration of dakimakuras and internal pillows continue with the same times of 5-15 working days. But the other products will be on hold until August 3, so you'll see many of those products as unavailable. Therefore we hope for your understanding.

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Update June 24

Welcome! We mainly want to communicate thank you very much for your patience. We are currently completing the orders little by little, but due to the small number of workers and the delay of the shipments we have to adjust the production delay times of our dakimakuras and internal pillows from 10-15 working days. We hope that during the next weeks the waiting time in production will be reduced. This production time is aplicable to the new orders for dakimakuras and inner pillows too.

About the production of the key chains, soft toys, bottles, towels, playmats, cups and posters will start from July 30.

We will also be working on new illustrations that will be added little by little in our store, so we hope you like it.

Thank you very much for your support throughout this time and we also wish you to maintain good health for yourself and your families!

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Update May 26

Hello! Good news. Finally we are processing all the pending orders with our clients, so we have sent a respective email to each one. And we also want to communicate certain changes in our store:
1. The production time is extended from 5-10 business days, but as the days progress, this time can be reduced a little, it is mostly due to the number of orders that we currently have pending.
2. Since we are still in quarantine in Peru, we had the need to change the factory of distribution.
3. For now we only have pillow covers available in 2way-tricot fabric, but dont worry, its one of the best fabrics for dakimakuras. The other fabrics, products and accessories can only be produced after July 27. 
4. The internal pillows we are going to add a new one that is sent directly from the fabric.
5. Shipping delay times may take a bit since package flights are limited, please be patient.
And in the meantime we wish you to stay safe and take the necessary health measures. We are also trying to solve all your doubts by email: support@mitgard.com

Thank you and have a wonderful day!

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Update May 22:

Welcome everybody. I know it has been a long wait and we hope you are also healthy in your homes. This outbreak of the virus has affected us in different ways so we decided to take action on it in our store. We have good and bad news.
We will start with the bad news. Currently we are still in quarantine in Peru and we are in the uncertainty that services will only be activated once the quarantine ends, so the products: Mousepad, bedroom, mugs, square pillows, playmat, plushies, posters, stickers, straps and towels will start to be produced after July 27th on average. For customers who purchased these products will receive an email with the options available to them for this weekend. And new orders should keep this measure in mind.

The good news is that in order to continue delivering dakimakuras and inner pillow orders, we are switching to a new distributor. We will give you more details about this change this weekend. So the orders will begin to be produced from this May 25, but due to the number of orders in the store it can take 2-3 weeks for all orders to be completed, that includes futures. Those who acquired their pillows until this May 22 and have not yet received the fulfillment email, will receive a new email with the details about this change in these following days.
We will be advising by this means about the new changes that are happening in our store and we hope that very soon this virus will end so that you do not have to continue worrying about your relatives. Thank you very much for your attention and keep you and your family safe.

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Update April 8:

Welcome everybody. We want to announce that currently production continues to be held by the quarantine declared in our country Peru. This quarantine is not yet to be completed very soon, so today it was extended again until the end of this month. Therefore, to give you and our staff better security, orders will resume from May 25 on average. When work resumes we will do our best to complete your orders on time and make sure your order is completed.

Regarding the custom dakimakuras that have already been completed, they must wait until the production date so that your order can be sent to you. 

We are attentive to solve any question or problem with your orders, only reply us to our email support@mitgard.com

We hope you can understand this situation and we wish you all to maintain good health for everyone.

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Update March 27:

Currently, as you should know, several countries are taking preventive measures against the covid-19 virus. Our country Peru is also taking similar general quarantine measures, for that our store is extending the production time until April 20, date that will start the shipping process, we hope you understand it and We will let you know any extra news about this.

If you have any request or questions, please contact us by email support@mitgard.com  Thank you very much and also take care of yourself and your family.

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March 16:

Hello everyone. Today we had news from our Peruvian authorities about the care to take against the COVID-19 Virus, so we feel responsible for issuing this new message:

We are currently in a state of emergency, this means the stoppage of almost all commercial activities and free transit, the state of our company is stable and in good health, but due to these laws, many of our orders will have a delay in dispatching 11 working days added to the normal shipping time. The state of emergency finish to this march 30th.

This situation is to prevent the spread of the virus to our country. Until today we have always seen to be able to fulfill your requests on time and help many with their orders. so we ask that you please have a little patience and your support to face these difficulties together.

New orders will still be received, but now with the added time described in the shipping time of each order. And for many of the custom orders they will continue working at the time described until waiting for the production time. After the emergency days are over, the production time will be reduced to normal.

If you have any request or questions, please contact us by email support@mitgard.com and also follow our announcements by email and social networks. From all the Mitgard Studio team we wish you well-being and Health and to all your family.

Best Regards
Mitgard Studio staff