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2023 , ARTIST , NEWS , PROMO

News and Sale ONPE PIECE September!

News and Sale ONPE PIECE September!

Hello! We have several news available to present to you!First we want to thank everyone who participated in the survey! Here we present our winners who we will be contacting to choose the design you want from our store: shadow41***@gmail.com furrynyon***@gmail.com We announce a new illustrator Ejoy arts! which features their pretty illustrations, give a visit to the new designs present.By the premiere of the new ONE PIECE series, we let available a 15% OFF discount code on all products of the same series. Code: ONEPIECE The code will be available until this september 15th! Finally, we have added new designs...

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2022 , ARTIST , DAKIMAKURA , NEWS , UPDATE

UPDATE February 2022

UPDATE February 2022

HELLO! By the past month was added a new illustrator that will be giving more designs to the store, give a welcome to MiokaGV!. Also We are here showing a new list of designs added to the store the past february, so lets go with the list!: Toushiro Hitsugaya BLEACH by MiokaGV Arataki Itto GENSHIN IMPACT by Mitgard Studio Optimus Prime TRANSFORMERS by Mitgard Studio Starscream TRANSFORMERS by Mitgard Studio Katarina LOL by Mtigard-Knight Cosette TAKT OP DESTINY by Mitgard-Knight Itachi Uchiha NARUTO by Mitgard-Knight Saber Frankenstein FATE by  Mitgard-Knight Chronoa DRAGON BALL by Mitgard-Knight Marin Kitagawa MY DRESS-UP DARLING by Mitgard-Knight Eren Jaeger ATTACK ON TITAN by Mitgard-Knight Miyuki...

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ARTIST , NEWS , UPDATE

UPDATE SEPTEMBER 2020

UPDATE SEPTEMBER 2020 - Mitgard Studio

Welcome! we hope that you are in good health and that you are taking all the necessary health precautions for you and your family.Currently we still continuing to produce the dakimakuras for all of you so dont worry. We want to thank everyone for this great support. We give the welcome to the new artists that are present at the store: Purishira Orcaleon Also here is the list of the new designs available for this month of September 2020: Asta from BLACK CLOVER by Purishira D.va from OVERWATCH by Orcaleon Zenitsu from DEMON SLAYER by Limiko Bea from POKEMON by Mitgard-Knight Legoshi from Beastars by Mitgard-Knight Link...

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ARTIST , LIMIKO´S ART

New Artist added to our page!

  The new products withs this artists will be able to identify them with a turquoise green frame and with their logo, so do not miss out on reviewing these new arts. Very soon more info!

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FABRICS COMPARISON:

2way tricot:

  • Softness 5/5    ★★★★★
  • Clarity 5/5         ★★★★★
  • Brightness 2/5  ★★☆☆☆
  • Durability 5/5     ★★★★★

It has a good fabric weight unlike others, nice and soft to the touch, great colors, stretch and durability. Weakness: Sharp object or a pointed nail, it can pull a few threads of the fabric.

Peach skin:

  • Softness 4/5     ★★★★☆
  • Clarity 5/5          ★★★★★
  • Brightness 1/5   ★☆☆☆☆
  • Durability 5/5      ★★★★★

Unlike other fabrics on the market, this is A strong fabric and its texture is soft similar to the peach fruit. Fairly clear print. Weakness: The fabric is firm and does not stretch.

Velvet:

  • Softness 5/5      ★★★★★
  • Clarity 3/5           ★★★☆☆
  • Brightness 4/5    ★★★★☆
  • Durability 5/5       ★★★★★

This fabric it has small hairs that make its texture quite soft like short hair stuffed animals. The image is clear. This one stretches too. Weakness: Clarity of the image for the texture of the fabric.

comparison fabric

TIME PRODUCCION:

All of our products are made for each purchase, These take us some days for be printed, sew up, packed it. For that here give you the time that take us:

  • Peach skin and Velvet covers , hugging inner pillow: Made in Perú, 10-20 days.
  • 2way tricot covers: Made in China, 15-35 days.
  • Plushies, mugs, posters, stickers, straps, playmats, mousepads and set bedroom: Fabric from Perú, 5-15 days.

If we get any dificult or problem with your purchase, we will mail you for update your product time.

 

SHIPPING METHODS:

After the production, you will get notified when your order be sent to the postal service with tracking number.

 

SHIPPING FROM CHINA

2way tricot covers and Fluffy inner pillows:

- Economy Shipping: 20-30 days, Worldwide addresses.

- Expedited shipping: 10-20 days. Worldwide addresses.

- Express Shipping: 5-15 days. It can be FEDEX/DHL (cover pillows), EMS (lnner pillows) or ETK if your country dont have available the before ones.

- SAL: 30-60+ days.

 

SHIPPING FROM PERÚ

Peach skin and velvet covers, hugging inner pillow, keychains and everything else:

- Economy Shipping: 20 - 30+ days. Worldwide addresses.

- Expedited shipping: 10-20 days. EMS shipping service. Worldwide addresses.

- EXPRESS Shipping: 1-5 business days. It can be FEDEX/DHL service shipping.

- SAL: 30-60+ days.

All the packages have TRACKING NUMBER for you can trace your package.

The packages are certified, Only the final user can receive the item, if the postal service will not find the user, the item will arrive to the postal service place near to your home and the delivery courier will left a note for you can pick up your package.

 

TIME SHIPPING BY AREA (Economy shipping):

- USA: 10-30 days.

- CANADA: 15-35+ laboral days.

- EUROPE: 15-35 laboral days.

- LATINOAMERICA: 20-30 laboral days.

- AUSTRALIA: 20-30 laboral days.

All the ordes have TRACKING NUMBER for you can trace your package.

We recommend expedited shipping / FEDEX since the saturation of the postal service with e-packet may cause your products to take much longer than expected.

If the postal service will not find the user, the item will arrive to the postal service place near to your home for few days until be returned to the warehouse again.

 

HOLIDAYS:

For November-December month purchases, shipments may take many more days due to the saturation of the postal service. So take your precautions about taking more days in advance to purchase a product and arrive near to your wish day.

Tracking for your specific shipment can be found on our website. You can into your account and click the "My Account" link in the top right corner. Click on "Track Orders" to find the order you need to track. Click the "View Details" link for that order to see your tracking information under the shipping address.

If your tracking number dont work with your page account, you can track you package here: 

https://track-chinapost.com/ (E-Packet and SAL)

https://www.17track.net/ (All tracking)

https://www.usps.com/ (USPS)

https://www.fedex.com/en-us/tracking.html (FEDEX)

Business days include Monday-Friday, and exclude some holidays for USA and PERU such as Christmas Day, New Year’s Day, President’s Day, Memorial Day, Independence Day, Saint week, and Labor Day. 

 

We currently deliver to Worlwide addresses. For expedited and Express shipping we cannot ship to APO/FPO/DPO addresses. If you have any further questions regarding your shipment support@mitgard.com  to contact us.

 

Return Policy

Returns of a product:

  • If you have any extra question, please send us an email at support@mitgard.com with the info of your name and order number.
  • Our policy lasts 15 days. If 15 days have gone by since the arrival of your purchase, unfortunately we can’t offer you a exchange or refund.
  • To be eligible for a return, your item must be unused and in the same condition that you received it and not altered.
  • To complete your return, we require a receipt or proof of purchase.
  • Any item that is returned more than 45 days after delivery

Additional non-returnable items:
* Custom commission or personalized orders
* Downloadable software products


Refunds (if applicable):

  • We can made a complete refund for items with 48 hours that you made the order, after that we gonna proceed to the production and ship the package.
  • If you want the refund after the 48 hours that you made your order and not was sent to the postal service, will have 15% cancellation fee as items have already been sent to production.
  • If the shipped product is returned to our warehouse. We will refund the cost of the product subtracting 15% of the cancellation fee. The shipping cost is not refunded.
  • If you still didn't get your package by 60 days after the notification shipping, we will check if this was lost by the courier. After that if this was lost, we can offer the full refund. For SAL shipping its until 120 days after notification shipping.
  • You have 48 hours for send us a mail for edit your address if this was misspelled, but If your got your shippping notification and was shipped to a wrong address. We can't offer you any type of refund.

Additional non-refundable items:
* Custom commission or personalized orders
* Downloadable software products

The return or refund are avaliable within 5 laboral days after the item is received if you keep the items in original state.

  • Please contact us ASAP by Email.
  • Adjunt your product photos.
  • Ship back the item to us.
  • We refund or echange for you by the standard method payment for only the product cost.

Note: If you made a purchase with a wrong info, you have 48 hours for you can send us the real info by E-mail and we can update the address shipping before your product be sent to the postal office.

 

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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