FAQ

TIME PRODUCCION:

All of our products*  are Made in Perú and start the production of 10-20 working days for each purchase, These take us some days for be printed, sew up, packed it.

*The 3D mousepads are being made in China and imported to Peru by batch for distribution to their respective customers.

If we get any dificult or problem with your purchase, we will mail you for update your product time.

SHIPPING METHODS:

After the production, you will get notified when your order be sent to the postal service with tracking number.

SHIPPING FROM CHINA

Fluffy inner pillows  and mousepads 3D for countries out of USA.

- Economy Shipping: 20-30 days, Worldwide addresses.

- Expedited shipping: 10-20 days. Worldwide addresses.

- Express Shipping: 5-15 days. It can be FEDEX/DHL (cover pillows), EMS (lnner pillows) or ETK if your country dont have available the before ones.

- SAL: 30-60+ days.

SHIPPING FROM PERÚ

2way tricot, Peach skin and velvet covers, hugging inner pillow, keychains and everything else:

- Economy Shipping: 20 - 30+ days. Worldwide addresses.

- Expedited shipping: 10-20 days. EMS shipping service. Worldwide addresses.

- EXPRESS Shipping: 1-5 business days. It can be DHL service shipping.

- SAL: 30-60+ days.

All the packages have TRACKING NUMBER for you can trace your package.

The packages are certified, Only the final user can receive the item, if the postal service will not find the user, the item will arrive to the postal service place near to your home and the delivery courier will left a note for you can pick up your package.

TIME SHIPPING BY AREA (Economy shipping):

- USA: 10-30 days.

- CANADA: 15-35+ laboral days.

- EUROPE: 15-35 laboral days.

- LATINOAMERICA: 20-30 laboral days.

- AUSTRALIA: 20-45 laboral days.

All the ordes have TRACKING NUMBER for you can trace your package.

We recommend expedited shipping / FEDEX since the saturation of the postal service with e-packet may cause your products to take much longer than expected.

If the postal service will not find the user, the item will arrive to the postal service place near to your home for few days until be returned to the warehouse again.

HOLIDAYS:

For November-December month purchases, shipments may take many more days due to the saturation of the postal service. So take your precautions about taking more days in advance to purchase a product and arrive near to your wish day.

Tracking for your specific shipment can be found on our website. You can into your account and click the "My Account" link in the top right corner. Click on "Track Orders" to find the order you need to track. Click the "View Details" link for that order to see your tracking information under the shipping address.

If your tracking number dont work with your page account, you can track you package here: 

https://www.17track.net/ (All tracking)

https://www.usps.com/ (USPS)

https://www.dhl.com/us-en/home/tracking.html (DHL)

Business days include Monday-Friday, and exclude some holidays for USA and PERU such as Christmas Day, New Year’s Day, President’s Day, Memorial Day, Independence Day, Saint week, and Labor Day. 

We currently deliver to Worlwide addresses. For expedited and Express shipping we cannot ship to APO/FPO/DPO addresses. If you have any further questions regarding your shipment support@mitgard.com  to contact us.

Return Policy

Returns of a product:

• If you have any extra question, please send us an email at support@mitgard.com with the info of your name and order number.
• Our policy lasts 15 days. If 15 days have gone by since the arrival of your purchase, unfortunately we can’t offer you a exchange or refund.
• To be eligible for a return, your item must be unused and in the same condition that you received it and not altered.
• To complete your return, we require a receipt or proof of purchase.
• Any item that is returned more than 45 days after delivery

Additional non-returnable items:
* Custom commission or personalized orders
* Downloadable software products

Refunds (if applicable):

• We can made a complete refund for items with 48 hours that you made the order, after that we gonna proceed to the production and ship the package.
• If you want the refund after the 48 hours that you made your order and not was sent to the postal service, will have 15% cancellation fee as items have already been sent to production.
• If the shipped product is returned to our warehouse. We will refund the cost of the product subtracting 15% of the cancellation fee. The shipping cost is not refunded.
• If you still didn't get your package by 60 days after the notification shipping, we will check if this was lost by the courier. After that if this was lost, we can offer the full refund. For SAL shipping its until 120 days after notification shipping.
• You have 48 hours for send us a mail for edit your address if this was misspelled, but If your got your shippping notification and was shipped to a wrong address. We can't offer you any type of refund.

Additional non-refundable items:
* Custom commission, custom pictures or personalized orders
* Downloadable software products

The return or refund are avaliable within 5 laboral days after the item is received if you keep the items in original state.

• Please contact us ASAP by Email.
• Adjunt your product photos.
• Ship back the item to us.
• We refund or echange for you by the standard method payment for only the product cost.

Note: If you made a purchase with a wrong info, you have 48 hours for you can send us the real info by E-mail and we can update the address shipping before your product be sent to the postal office.