Covid-19 shipping terms update:
TIME PRODUCCION:
All of our products are made for each purchase, These take us some days for be printed, sew up, packed it. For that here give you the time that take us:
- Dakimakuras, inner pillows, straps, plushies, cover sheets and square pillows production time: 5-15 business days after your payment.
- Mugs, posters and playmats: Not avaliable
If we get any dificult or problem with your purchase, we will mail you for update your product time.
SHIPPING METHODS:
After the time production, you will get notified when your order be sent to the postal service with your tracking number.
- USPS: 10- 20 businnes days. Only USA available and for cover pillows orders.
- E-packet: 15-30 business days, Worldwide addresses.
- Expedited shipping: 5-15 business days. It can be DHL (cover pillows), EMS (Inner pillows) or ETK if your country dont have available the before ones.
- SAL: 30-60 business days (Inner pillows).
All the ordes have TRACKING NUMBER for you can trace your package.
We recommend expedited shipping since the saturation of the postal service with e-packet may cause your products to take much longer than expected.
If the postal service will not find the user, the item will arrive to the postal service place near to your home for few days until be returned to the warehouse again..
HOLIDAYS:
For November-December month purchases, shipments may take many more days due to the saturation of the postal service. So take your precautions about taking more days in advance to purchase a product and arrive near to your wish day.
Tracking for your specific shipment can be found on our website. You can into your account and click the "My Account" link in the top right corner. Click on "Track Orders" to find the order you need to track. Click the "View Details" link for that order to see your tracking information under the shipping address.
If your tracking number dont work with your page account, you can track you package here:
https://tools.usps.com/go/TrackConfirmAction_input
Business days include Monday-Friday, and exclude some holidays for USA and PERU such as Christmas Day, New Year’s Day, President’s Day, Memorial Day, Independence Day, Saint week, and Labor Day.
Chinese new year made a delay of productions of 2wayt tricot pillows of 2 weeks more added.
We currently deliver to Worlwide addresses, and cannot ship to APO/FPO/DPO addresses for expedited shipping. If you have any further questions regarding your shipment you can contact us.
OPTIONS FOR A ECHANGE OR REFUND:
The returnt or refund are avaliable within 5 laboral days after the item is received if you keep the items in original state.
- Please contact us ASAP by Email.
- Adjunt your product photos.
- Ship back the item to us.
- We refund or echange for you.
Note: If you made a purchase with a wrong info and not was shipped, you have 24 hours for you can send us the real info by E-mail and we can update the address shipping before your product be sent to the postal office.
* The partial refund is only refund for the cost product, not the fee shipping.
* Product unclaimed. This happens when the authorized user is not present, so the product is returned to the postal service near your home with a note. The unclaimed package, after a certain time, is returned to the country of origin.