Returns & Refunds

Returns of a product:

Our policy lasts 15 days. If 15 days have gone by since the arrival of your purchase, unfortunately we can’t offer you a exchange or refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 45 days after delivery

Additional non-returnable items:
* Custom commission or personalized orders
* Downloadable software products

Refunds (if applicable):

We can made a complete refund for items with 48 hours that you made the order, after that we gonna proceed to the production and ship the package.

If you want the refund after the 48 hours that you made your order, will have 15% cancellation fee of the product as items have already been sent to production.

If the shipped product is returned to our warehouse. We will refund the cost of the product subtracting 15% of the cancellation fee. The shipping cost is not refunded.

If you still didn't get your package by 60 days after the notification shipping, we will check if this was lost by the courier. After that if this was lost, we can offer the full refund. For SAL shipping its until 120 days after notification shipping.

You have 48 hours for send us a mail for edit your address if this was misspelled, but If your got your shippping notification and was shipped to a wrong addres. We can't offer you any type of refund.

Additional non-refundable items:
* Custom commission or personalized orders
* Downloadable software products

The return or refund are avaliable within 5 laboral days after the item is received if you keep the items in original state.

• Please contact us ASAP by Email.
• Adjunt your product photos.
• Ship back the item to us.
• We refund or echange for you by the standard method payment.

Note: If you made a purchase with a wrong info, you have 48 hours for you can send us the real info by E-mail and we can update the address shipping before your product be sent to the postal office.

 

OPTIONS FOR TAKE AFTER THE RECEIVED PRODUCT:

* The partial refund is only refund for the cost product, not the fee shipping.

* Product unclaimed. This happens when the authorized user is not present, so the product is returned to the postal service near your home with a note. The unclaimed package, after a certain time, is returned to the country of origin. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mitgard.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mitgard.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to: 

Mitgard Studio SAC
Cuarto Programa Sector 2. Mz. F Lt. 7 - El agustino
Lima PE 15007
PERU

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.