配送ポリシー
TIME PRODUCCION BEFORE THE SHIPPING:
The production of our products come from 2 countries:
- The peach skin covers, velvet, hugging inner pillow, straps, posters, mugs, playmats, mousepads are made from our country Peru and have a production time of 5-10 working days.
- The 2way-tricot and fluffy inner pillow covers are made from China. These have a production time of 10-20 working days.
*Mitgard Store enter on vacation from 1-15 January every year. The orders made from Perú will continue with the production of orders when we return to our work.
If we get any dificult or problem with your purchase, we will mail you for update your product time.
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SHIPPING METHODS:
After the production, you will get notified with a mail when your order be sent to the postal service with the tracking number.
FROM PERÚ
Peach skin and velvet covers, hugging inner pillow, keychains and everything else:
- Standard Shipping (1° class international Shipping): 15-20 business days.
The package can have a weight up 2Kg (4.4lb)
- Expedited shipping (E.M.S.): 10-15 business days
- FEDEX: 1-5 business days
FROM CHINA
2way tricot covers and Fluffy inner pillows:
- Standard Shipping (USPS): 10- 20 businnes days. Only USA available and for cover pillows orders.
- Standard Shipping (Worldwide): Depending of the country 10-30 business days, Worldwide addresses.
- Expedited shipping: 5-15 business days. It can be FEDEX (cover pillows), EMS (lnner pillows) or ETK if your country dont have available the before ones.
- SAL: 30-60 business days (Inner pillows).
All the ordes have TRACKING NUMBER for you can trace your package.
We recommend expedited shipping / FEDEX since the saturation of the postal service with e-packet may cause your products to take much longer than expected.
The customer must to make the payment of importation Fees aplicable to their own country laws.
If the postal service will not find the user, the item will arrive to the postal service place near to your home for pick out. That pickout only be available some days before be returned to the original warehouse.
The DHL/FEDEX service shipping dont return the product again to the warehouse, if the product can´t find the address, after some tries of shipping, the order goes to be destroyed by that service.
The packages are certified, Only the final user can receive the item.
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HOLIDAYS:
For November-December month purchases, shipments may take many more days due to the saturation of the postal service. So take your precautions about taking more days in advance to purchase a product and arrive near to your wish day.
Tracking for your specific shipment can be found on our website. You can into your account and click the "My Account" link in the top right corner. Click on "Track Orders" to find the order you need to track. Click the "View Details" link for that order to see your tracking information under the shipping address.
If your tracking number dont work with your page account, you can track you package here:
https://www.17track.net/
Business days include Monday-Friday, and exclude some holidays for USA and PERU such as Christmas Day, New Year’s Day, President’s Day, Memorial Day, Independence Day, Saint week, and Labor Day.
We currently deliver to Worlwide addresses, and cannot ship to APO/FPO/DPO addresses by Fedex or DHL. If you have any further questions regarding your shipment click here to contact us.