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Shipping terms update:
The products is made-to-order, so the production time is of 10-15 working days (monday-friday).


The shipping time can be extended with more days depending on the type of shipment as there is currently a delay in the postal service due to saturation postal service and Holidays.

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Returns
Our policy lasts 15 days after received the product. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Custom or personalized orders.
Downloadable software products.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 90 days after delivery.

Refunds (if applicable)
We can made complete refund for items on the same day that you made the order, after that we gonna proceed to the production and ship the package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you still didnt get your package by 60 days after made the shipping (For SAL 120 days after), we will make a refund if your package was lost by the postal service, for that reason, we will check the status of that package too.
If you made a mistake of the address or dont make the pickout after the notification of the postal service, you only get the Refund of the cost product, not the shipping price.

 

Late or missing refunds (if applicable)
If you haven’t received a refund by paypal yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@mitgard.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@mitgard.com and send your item to: Cuarto Programa Sector 2. Mz. F Lt. 7 Lima PE 15007.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Cuarto Programa Sector 2. Mz. F Lt. 7 Lima PE 15007 PERU

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.