Covid-19 shipping terms update:
Dakimakura covers and internal dakimakuras are active with the production, but is extended their production time to 10-15 working days.
The Mousepad, bedroom, mugs, square pillows, playmat, plushies, posters, stickers, straps and towels will not be available until further notice.
The shipping time can be extended for with more days depending on the type of shipment as there is currently a delay in the postal service due to saturation and a small number of planes complying with carrying the packages.
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Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Custom or personalized orders
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 45 days after delivery
Refunds (if applicable)
We can made refund for items on the same day that you made the order, after that we gonna proceed to the production and ship the package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you still didnt get your package by 60 days after made the shipping, we will make a refund if your package was lost by the postal service, for that reason, we will check the status of that package too.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mitgard.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@mitgard.com and send your item to: Cuarto Programa Sector 2. Mz. F Lt. 7 Lima PE 15007.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Cuarto Programa Sector 2. Mz. F Lt. 7 Lima PE 15007 PERU
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
