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Política de envío

For the actual worlwide saturation shipping service + Arrival Holidays, the time of shipping can take longer than a normal time indicated. If you wish that arrive faster, please look for the option of expedited shipping/FEDEX. If your order have 2 moths for not arrive (SAL 120 days after), contact us support@mitgard.com for review about your order.

 

PRICE OF THE PRODUCT WEIGHT:

All the products have a price shipping for the weight product.

The shipping price of the starting products varies for each half kilogram added (1.1 lb). In small or light products you can have a lot of savings if you buy more than one product for the same shipping price.

 The inner body pillows have a lot weight and space (starting at 1.5 Kg), so for that the price shipping is higher too.

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TIME PRODUCCION BEFORE THE SHIPPING:

Many of our products are made for each purchase, for that these take us some days for be printed, sew up, packed it. For that here give you the time that take us:

- Dakimakuras and inner dakimakuras production: 10-15 business days after your payment.

- Mousepad, bedroom, mugs, square pillows, playmat, plushies, posters, stickers, straps and towels 3-5 business days after your payment. (Production will start fter this July 30th).

If we get any dificult or problem with your purchase, we will mail you for update your product time.

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SHIPPING METHODS:

After the production, you will get notified when your order be sent to the postal service with the tracking number.

 

FROM CHINA

2way tricot covers and Fluffy inner pillows:

- Standard Shipping (USPS): 10- 20 businnes days. Only USA available and for cover pillows orders.

- Standard Shipping (E-packet): 20-30 business days, Worldwide addresses.

- Expedited shipping: 5-15 business days. It can be DHL (cover pillows), EMS (lInner pillows) or ETK if your country dont have available the before ones.

- SAL: 30-60 business days (Inner pillows). 

 

FROM PERÚ

Peach skin and velvet covers, hugging inner pillow, keychains and everything else:

- Standard Shipping (1° class international Shipping): 15-20 business days.

The package can have a weight up 2Kg (4.4lb)

- Expedited shipping (E.M.S.): 10-15 business days

- FEDEX: 1-5 business days

 

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TIME SHIPPING BY AREA (1° Class mail):

- USA: 10-25 days laboral days.

- CANADA: 15-35 laboral days.

- EUROPE: 10-15 laboral days.

- GERMANY: 10-15 laboral days.

- LATINOAMERICA: 20-30 laboral days.

- AUSTRALIA: 20-30 laboral days.

All the ordes have TRACKING NUMBER for you can trace your package.

We recommend expedited shipping / FEDEX since the saturation of the postal service with e-packet may cause your products to take much longer than expected.

The customer must to make the payment of importation Fees aplicable to their own country laws. 

If the postal service will not find the user, the item will arrive to the postal service place near to your home for pick out. That pickout only be available some days before be returned to the original warehouse.

The DHL/FEDEX service shipping dont return the product again to the warehouse, if the product can´t find the address, after some tries of shipping, the order goes to be destroyed by that service.

The packages are certified, Only the final user can receive the item.

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HOLIDAYS:

For November-December month purchases, shipments may take many more days due to the saturation of the postal service. So take your precautions about taking more days in advance to purchase a product and arrive near to your wish day.

Tracking for your specific shipment can be found on our website. You can into your account and click the "My Account" link in the top right corner. Click on "Track Orders" to find the order you need to track. Click the "View Details" link for that order to see your tracking information under the shipping address.

If your tracking number dont work with your page account, you can track you package here:

https://www.17track.net/

 

Business days include Monday-Friday, and exclude some holidays for USA and PERU such as Christmas Day, New Year’s Day, President’s Day, Memorial Day, Independence Day, Saint week, and Labor Day.

 

We currently deliver to Worlwide addresses, and cannot ship to APO/FPO/DPO addresses by Fedex or DHL. If you have any further questions regarding your shipment click here to contact us.